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Consumer
Products & Services


The Consumer Products and Services business area develops and manages the range of products and services available at Amsterdam Airport Schiphol, the key objective of which is to ensure that passengers enjoy a carefree and comfortable journey. The business area grants concessions for retail and catering outlets, services and entertainment facilities, and operates retail outlets and car parks. It also creates advertising possibilities at Amsterdam Airport Schiphol. The Privium programme and VIP Centre are services designed specifically for premium passengers. 

Sources of revenue

The share of revenue from this business area is not subject to economic regulations and is derived from retail sales, concession income, car parking charges, rents and leases, advertising and media income as well as other income and management fees.

Consumer Products & Services in 2013
  • Higher revenue and operating result
  • Spending per passenger on airside retail down by 4.8% to 15.89 euros
  • Spending per passenger in airside catering outlets up by 1.4% to 3.88 euros
  • Quality impulse for P1 car park
  • Slight increase in parking revenue
  • Departure Lounge 1 partly renovated as a result of the expansion of the security filter in Departure Hall 1

Key performance indicators
Spend per passenger Retail Airside
EUR per departing passenger

2013

15.89

2012

16.69

2011

15.55

2010

15.84

2009

15.13

Spend per passenger Catering Airside
EUR per departing passenger

2013

3.88

2012

3.83

2011

3.67

2010

3.66

2009

3.45

Parking revenues
EUR per departing NL passenger

2013

7.96

2012

8.03

2011

7.67

2010

7.82

2009

8.00


Key figures

EUR million

2013

2012

%

Total revenue

371

366

1.3

Operating expenses

160

163

-1.7

Depreciation

29

26

15.4

EBITDA

211

204

3.7

Operating result

182

178

2.0

Average fixed assets

282

258

9.3

EUR million

2013

2012

%

Concessions

151

149

1.9

Parking fees

82

81

0.7

Retail sales

85

87

-1.3

Rents and leases

19

17

11.8

Advertising

19

19

-0.5

Other revenues

15

13

11.7

Total revenue

371

366

1.3