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Annual Statements

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Operational and socio-economic statements


Performance Indicators

Description

Amsterdam Airport Schiphol

Amsterdam Airport Schiphol

2013

2012

Top Connectivity

Destinations

323

317

Passenger numbers (incl. transit passengers)

52,569,200

51,035,590

Air transport movements

425,565

423,407

Cargo volume

1,531,089 tonnes

1,483,448 tonnes

Passenger market share (top-10 European airports)

10.8%

10.7%

Cargo market share (top-10 European airports)

14.6%

13.9%

O/D passengers

30,515,701

30,100,632

Transfer passengers

22,011,998

20,874,960

Arrival punctuality

87.6%

86.1%

Departure punctuality

81.9%

81.2%

Accessibility and air quality

Passenger satisfaction with train services to and from Schiphol

89%; 88%

88%; 87%

Passengers arriving by public transport

39.2%

38.2%

Passengers being dropped off or picked up by car

26.6%

28.0%

Passengers who park their car at Schiphol

13.0%

13.1%

Passengers arriving by taxi

10.0%

9.9%

Passengers arriving by collective transport

7.9%

7.7%

Passengers coming to Schiphol using another form of transport

3.3%

3.1%

Excellent Visit Value

Irregularity rate

1.7%

1.5%

Departing passengers rating Schiphol as good/excellent

96%

95%

Arriving passengers rating Schiphol as good/excellent

95%

95%

Price/quality ratio of Retail Airside (passenger satisfaction)

60%

60%

Spending per departing passenger, Retail Airside (in euro)

15.89

16.69

Parking revenues per departing Dutch passenger (in euro)

7.96

8.03

Concession revenues per departing passenger (in euro)

5.52

5.62

Costs per Work Load Unit (in euro)

10.87

10.77

Competitive Marketplace

Companies located on airport grounds

approx. 500

497

Immediate profit on property investments (before tax)

5.8%

5.0%

Expiry of lease contracts within one year

5.2%

5.2%

Occupancy rate of property portfolio

86.3%

91.8%

Occupancy rate of property for operating activities in airport terminal

90.1%

91.4%

Occupancy rate of property for operating activities

80.6%

91.3%

Occupancy rate of offices

75.8%

84.0%

Occupancy rate of business premises

92.9%

97.9%

Size of property portfolio (m2)

586,364

565,899

Sustainable Performance

Noise and the local community

Enforcement point breaches

1

None

2

People who filed noise reports with Local Community Contact Centre Schiphol (Bas)

4,624

5,286

Specific reports

93,045

84,674

Period reports

28,189

42,069

Other reports

537

3,861

Focus-group complainants

4,597

5,253

Percentage of habitual complainants and their share in total number of reports

0.6% habitual complainants responsible for 67.8% of all reports

0.6% habitual complainants responsible for 59.3% of all reports

Climate-friendly aviation

Scope 1 CO2 emissions, own activities

2

19,309

26,300

Scope 2 CO2 emissions, own activities

2

85,639

83,284

Scope 3 CO2 emissions, own activities

2

2,746

3,246

Total CO2 emissions

2

107,694

112,830

Self-generated energy (as % of total energy consumption)

2.0%

1.8%

Electricity consumption (kWh/operating year)

188,217,265

183,041,045

Gas consumption (m3/operating year)

10,573,963

12,230,853

Energy efficiency

5.9%

4.5%

EPBD labels for existing buildings

3

73.5%

73.4%

Accessibility and air quality

Aircraft stands upgraded to accept FEGP and PCA this year

4

16

15

Commodity shortages

Recycling of regular waste

5

36.0%

35.0%

Collected waste

15,201 tonnes

15,570 tonnes

Oxygen content in surface water

6

91.3%

98.2%

Drinking water consumption per passenger in litres

7

13.3

13.6

Sustainable employment

Schiphol employees on airport premises

approx. 65,000

64,061

Schiphol Aviation College (LCS)

LCS: Successful graduates of the work-study programme

8

80.0%

87.5%

LCS: Students who started the senior secondary vocational (mbo) programme

8

528

795

LCS: Students who commenced an internship

8

134

75

LCS: Professional training courses taken by groups

8

90 programmes completed by 192 groups

59 programmes completed by 118 groups

FTEs

1,878.9

1,920.8

Employees

1,904

1,949

Average employee age

45.8

45.1

Average years of service

15.1

14.5

Proportion of women (women as a % of employees)

30.0%

30.6%

Proportion of female management staff (women as a % of managers)

27.1%

26.8%

Diversity in SNBV top tier management

9

31.0%

27.0%

Absenteeism rate (due to illness) among SNBV employees

10

3.1%

3.7%

Employee engagement

11

7.9

2011: 7.9

Turnover of staff in service (number of employees)

54

92

Turnover of staff leaving service (number of employees)

94

117

Average training budget (in euro per employee)

1,934

2,021

Work-related accidents followed by absence: SNBV without fire brigade

12

-

1.6

Work-related accidents followed by absence: Fire Service

12

14.2

44.4

Safety

Runway incursions

13

23

42

Birdstrike rate per 10,000 air transport movements

14

6.1

7.0

Integral fire safety testing

15

96.0%

95.0%

Other

Purchasing from responsible suppliers

16

77.0%

70.7%

Tax deductions at source and social insurance contributions (in euro)

59,613,312

not reported

Crisis levy (in euro)

712,327

not reported

Corporate tax (in euro)

26,576,000

not reported

VAT (net received, in euro)

48,836,492

not reported

Dividend tax (in euro)

14,954,414

not reported

Property tax (in euro)

11,331,218

not reported

Duties (in euro)

3,486,006

not reported

Performance Indicators

Rotterdam The Hague Airport

Rotterdam The Hague Airport

2013

2012

Top Connectivity

Destinations

40

40

Passenger numbers (incl. transit-direct passengers)

1,590,000

1,273,000

Air transport movements

16,923

13,565

Sustainable Performance

Climate-friendly aviation

Electricity consumption (kWh)

3,589,264

3,736,504

Gas consumption (m3)

197,349

171,395

Commodity shortages

Collected waste

138.8 tonnes

141.2 tonnes

Recycling of regular waste

25%

25%

Drinking water consumption per passenger in litres

9.6

9.4

Sustainable employment

FTEs

116.1

114.1

Employees

131

130

Average employee age

39.1

38.2

Average years of service

7.9

7.5

Proportion of women (women as a % of employees)

35.1%

33.8%

Proportion of female management staff (women as a % of managers)

25.0%

23.5%

Employee absenteeism rate (due to illness)

2.2%

3.1%

Turnover of staff in service (number of employees)

11

15

Turnover of staff leaving service (number of employees)

10

6

Average training budget (in euro per employee)

1,162

1,518

Other

Tax deductions at source and social insurance contributions (in euro)

2,467,728

not reported

Crisis levy (in euro)

-

not reported

Corporate tax (in euro)

-

not reported

VAT (net received, in euro)

942,618

not reported

Performance Indicators

Eindhoven Airport

Eindhoven Airport

2013

2012

Top Connectivity

Destinations

53

45

Passenger numbers (incl. transit-direct passengers)

3,397,000

2,977,000

Air transport movements

26,508

24,265

Sustainable Performance

Climate-friendly aviation

Electricity consumption (kWh)

5,403,000

4,632,000

Gas consumption (m3)

172,000

87,000

Commodity shortages

Collected waste

294 tonnes

229 tonnes

Recycling of regular waste

19%

16%

Drinking water consumption per passenger in litres

6.1

4.2

Sustainable employment

FTEs

35

30.2

Employees

42

36

Average employee age

40.5

41.3

Average years of service

7.1

7.4

Proportion of women (women as a % of employees)

50.0%

50.0%

Proportion of female management staff (women as a % of managers)

25.0%

33.3%

Employee absenteeism rate (due to illness)

7.9%

7.1%

Turnover of staff in service (number of employees)

8

5

Turnover of staff leaving service (number of employees)

2

2

Average training budget (in euro per employee)

187

219

Other

Tax deductions at source and social insurance contributions (in euro)

1,157,493

not reported

Crisis levy (in euro)

8,148

not reported

Corporate tax (in euro)

2,368,948

not reported

VAT (net received, in euro)

4,115,458

not reported

Performance Indicators

Lelystad Airport

Lelystad Airport

2013

2012

Top Connectivity

Air transport movements

106,080

114,508

Sustainable Performance

Climate-friendly aviation

Electricity consumption (kWh)

200,000

220,000

Gas consumption (m3)

30,000

30,000

Commodity shortages

Collected waste

5 tonnes

5 tonnes

Recycling of normal waste

20%

20%

Sustainable employment

FTEs

15.1

15.1

Employees

16

16

Average employee age

45.1

44.1

Average years of service

12.9

11.9

Proportion of women (women as a % of employees)

18.8%

18.8%

Proportion of female management staff (women as a % of managers)

0%

0%

Employee absenteeism rate (due to illness)

2.0%

2.0%

Turnover of staff in service (number of employees)

-

1

Turnover of staff leaving service (number of employees)

-

2

Average training budget (in euro per employee)

86

417

Other

Tax deductions at source and social insurance contributions (in euro)

420,986

not reported

Crisis levy (in euro)

-

not reported

Corporate tax (in euro)

-

not reported

VAT (in euro)

7,176

not reported