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GRI index

Ref.

Guideline Description

Chapter

C

Explanation, reference to other sources of information

1

PROFILE

1.1

CEO statement

Message from the CEO

C

1.2

Key effects, risks and opprtunities of business operations on Corporate Responsibility

Strategy
Risk management

C

2

ORGANISATION PROFILE

2.1

Name of the organisation

Notes to the consolidated financial statements - general information

C

2.2

Primary products, and/or services

Profile

C

2.3

Operational structure

Corporate Governance

C

2.4

Location of organisation's headquarters

+

C

Evert van de Beekstraat 202, 1118 CP Schiphol; the Netherlands

2.5

Number of countries where the organisation operates

Profile

C

2.6

Nature of ownership and legal form

Corporate Governance

C

2.7

Markets served

Profile

C

2.8

Scale of the organisation

Facts and Figures

C

Amsterdam Airport Schiphol covers 2,787 hectares and has 6 runways

2.9

Significant changes during the reporting period

+

C

No significant changes

2.10

Awards received in the reporting period

Excellent Visit Value

C

3

REPORTING PARAMETERS

3.1

Reporting period

+

C

01-01-2012 - 31-12-2012

3.2

Date of most recent previous report (if any)

28-3-2013

C

www.schiphol.nl/SchipholGroup/InvestorRelations/FinancialInformation/AnnualReports.htm

3.3

Reporting cycle

+

C

Annual

3.4

Contac point for questions

+

C

www.schiphol.nl/SchipholGroup/InvestorRelations/IRServicesContact.htm www.schiphol.nl/SchipholGroup/CorporateResponsibility1/FurtherInformationAndContactInfo.htm

3.5

Process for defining report content

Operational and socio-economic statement

C

3.6

Scope of the report

Operational and socio-economic statement

C

3.7

State any specific limitations on the scope of the report

Operational and socio-economic statement

C

3.8

Basis for reporting

Operational and socio-economic statement

C

3.9

Data measurement techniques and calculation principles

Operational and socio-economic statement

C

Specific GRI indicators were found to be immaterial for Schiphol Group in terms of content. As a result, no measurements or calculations were carried out and no data is available. In other cases, data is not publicly available

3.10

Re-statements of information provided in previous reports

+

C

For the CO2 emissions performance indicator (own activities), the data reported over 2012 differs from the data presented in the 2012 Annual Report. The method used to calculate gas emissions has been modified: consumption is now normalised using the degree day method. The GreenHouseGas Protocol guidelines are used to calculate and report on CO2 emissions

3.11

Significant changes relative to the previous reporting period

+

C

No significant changes

3.12

GRI table of contents

Operational and socio-economic statement

C

3.13

Verification report

Operational and socio-economic statement

C

4

GOVERNANCE STRUCTURE INDICATORS

4.1

Organisational governance structure

Report of the Supervisory Board
Corporate Governance
Supervisory Board, Management Board & Key Management

C

4.2

Relationship between the Chair of the highest governing body and executive position

Corporate Governance
Supervisory Board, Management Board & Key Management

C

4.3

Number of members of the highest governing body that are independent and/or non-executive members

Corporate Governance
Supervisory Board, Management Board & Key Management

C

4.4

Mechanisms available to shareholders and employees for submitting recommendations to, or exercising participation in decision-making

Report of the Supervisory Board
Corporate Governance
Shareholder information

C

Schiphol has a central works council and a number of local works councils. Employee participation is possible via these organs and via the trade unions

4.5

Link between compensation for members of the highest governing body, top executives and managers and the organisation's performance

Remuneration

C

4.6

Processes in place for the highest governing body to ensure conflicts of interest are avoided

Corporate Governance

C

See also:
www.schiphol.nl/SchipholGroup1/InvestorRelations/CorporateGovernance.htm

4.7

Process for determining composition of highest governing body

Report of the Supervisory Board
Corporate Governance

C

4.8

Internally developed mission statements, principles and codes of conduct

Mission and Ambition
Sustainable employment

C

The CLA features codes of conduct on inappropriate behaviour, use of e-mail and dealing with external parties. In addition there are anti-fraud regulations and whistleblower regulations

4.9

Procedures for the highest governing body to assess how the organisation identifies and manages Corporate Responsibility, risks and opportunities

Corporate Governance Risk management

C

See also:
www.schiphol.nl/SchipholGroup/InvestorRelations/CorporateGovernance.htm

4.10

Processes for evaluating the highest governing body's own performance

Report of the Supervisory Board
Remuneration
Management agenda

C

4.11

Precautionary principle

Risk management

C

www.schiphol.nl/SchipholGroup/CorporateResponsibility1.htm

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives

+

C

Global Compact

4.13

Membership of associations (such as industry associations) and/or national/international interest groups

Supervisory Board, Management Board & Key Management
Consultation with stakeholders

C

Member of industry association Airports Council International

4.14

List of stakeholder groups engaged by the organisation

Consultation with stakeholders
Corporate Governance

C

See also:
www.schiphol.nl/SchipholGroup/CorporateResponsibility1/Dialogue.htm

4.15

Basis for identifying and selecting stakeholders with whom to engage

Consultation with stakeholders
Corporate Governance

C

4.16

Method of engaging stakeholders

Consultation with stakeholders
Corporate Governance

C

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns

Consultation with stakeholders

C

5.1

ECONOMIC PERFORMANCE INDICATORS

Management approach to economic performance

Financial Performance

C

EC1

Direct economic values

Financial Statements

C

EC2

Financial implications and other risks and opportunities for the organisation’s activities due to climate change

Sustainable Performance
Risk management

P

theGROUNDS
See also:
www.schiphol.nl/SchipholGroup/CorporateResponsibility1/EnvironmentallyFriendlyAviation.htm

EC3

Coverage of the organisation's defined benefit plan obligations

Financial Statements

C

EC4

Significant financial assistance received from government

+

C

Amsterdam Airport Schiphol did not receive any significant financial assistance

EC6

Policy, practices, and proportion of spending on locally based suppliers

Chain responsibility

C

We cannot stipulate in tenders that we prefer local suppliers. We must comply with the basic principles of EU tendering legislation, which states the tendering process must be fair and that all suppliers should have equal chances

EC7

Procedures for local hiring and proportion of senior management hired from the local community

+

NM

International activities only involve a small number of managers seconded from the Netherlands

EC8

Development and effect of infrastructure investments and services provided primarily for public benefit

Financial Performance

C

In previous years we have invested around 300 million euros per year. This amount will probably increase by 50% in the years ahead, due to large-scale renovations that commenced in 2013. A substantial portion of this will be invested in improving, maintaining and (where necessary) expanding the infrastructure related to the airport. The long-term investments contribute to the quality, accessibility and development of the airport. There are also investments made in improving parking facilities and airport-related property, such as a hotel and office redevelopment

AO1

Number of passengers handled over the course of one year, categorised into international and domestic flights and O&D and transfer passengers, including transit-direct passengers.

+

C

Amsterdam Airport Schiphol
• Passengers (incl. transit-direct): 52,569,200
• Domestic: 0
• Europe: 35,684,871
• Intercontinental: 16,884,329
• O&D passengers (total): 30,515,701
• O&D Europe: 23,192,069
• O&D Intercontinental: 7,323,632
• Transfer (total): 22,011,998
• Transfer (Europe): 12,479,367
• Transfer (Intercontinental): 9,532,631
• Transit-direct: 41,501

AO2

Number of air transport movements over the course of one year, categorised into day and night-time flights, and commercial, non-commercial, cargo and military flights.

+

C

Amsterdam Airport Schiphol
• Total air transport movements: 425,565
• Cargo flights (commercial): 15,623
• Passenger flights (commercial): 409,942
• General aviation (non-commercial): 14,492
• Military flights (non-commercial): 259
• Other GA flights (non-commercial): 14,233
• Night flights (total): 21,381
• Night flights (commercial): 20,744
• Night flights (non-commercial): 637

AO3

Cargo volume transported

+

C

Amsterdam Airport Schiphol: 1,531,088,548 kg

5.2

ENVIRONMENT PERFORMANCE INDICATORS

Management approach of environmental indicators

Climate and the environment
Corporate Governance

C

EN1

Total amount of materials used by weight or volume

NM

In view of the fact that we are a service company, this performance indicator is not materially significant. We only register the purchase of materials, not the amount of materials actually used

EN2

Use of recycled materials

NA

EN3

Direct energy consumption by primary energy source

Climate and the environment

C

EN4

Indirect energy consumption by primary source

+

C

The energy consumption recorded concerns the total amount of energy consumed (electricity and gas). No indirect energy is purchased separately. If necessary, Schiphol will itself arrange for the transition from direct to indirect energy consumption

EN5

Energy saved due to conservation and efficiency improvements

Climate and the environment

C

EN8

Total water draw-off by source

+

C

See also drinking water consumption per passenger in the operational statement performance indicators

AO4

Captured rainwater from the airport grounds. Rainwater may be polluted as a result of airport processes (such as kerosene leakage)

C

Rain water is captured in the rain water drainage system. If it is contaminated, it is cleaned before it is added to the surface water

EN11

Location and size of land owned, leased, managed, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

+

NM

Our business operations do not take place in protected areas or areas adjacent to such areas

EN12

Description of significant effects of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value

+

NM

'Our business operations do not take place in protected areas or areas adjacent to such areas

EN16

Total direct and indirect greenhouse gas emissions

Climate and the environment

P

Only CO2 emissions available. The other emissions no longer need to be reported to the Province of North-Holland for site environmental permit purposes. Consequently, this information is not available

EN17

Other relevant indirect greenhouse gas emissions

+

P

The focus is on CO2, the most important greenhouse gas. See also EN16

EN18

Initiatives to reduce greenhouse gas emissions

Climate and the environment

C

EN19

Emissions of ozone-depleting substances

+

NM

The use of cooling agents no longer needs to be reported to the Province of North Holland for environmental permit purposes. Consequently, this information is not available

EN20

NOx, SOx, and other significant air emissions

-

NA

The Netherlands Emissions Authority (NEA) has granted Schiphol Nederland BV a licence to emit NOx and CO2. This licence relates exclusively to direct emissions caused by the use of natural gas and propane in heat/cold storage systems, central heating and steam boilers and emergency power units managed by Schiphol. Emissions for 2013 had not yet been externally determined at the time of publication of the 2013 Annual Report. Since 2006, Amsterdam Airport Schiphol has taken part in the Emission Trading Scheme (ETS), the purpose of which is to reduce emissions (CO2 and NOx) through the application of market instruments. By trading emission allowances, the Dutch government is seeking to achieve cost-effective reductions in greenhouse gas emissions and to meet the Kyoto Protocol targets

AO5

Air quality composition

+

NR

Air quality is monitored by the government through the National Air Quality Cooperation Programme. Additionally, an external party calculates the air composition at Amsterdam Airport Schiphol once a year

EN21

Total water discharge by quality and destination

+

P

All waste water (sanitary and otherwise) is discharged from our buildings to an Evides waste water treatment installation. Water containing glycol and potassium formate is captured in the rain water drainage system and processed externally before it is added to the surface water

EN22

Total weight of waste by type

Climate and the environment

C

EN23

Total number and volume of significant spills

-

NA

AO6

Amount of de-icing agent used to de-ice aircraft and remove ice from runways and taxiways

+

C

In 2013, Schiphol used 1.7 million litres of potassium formate to remove ice from runways and taxiways. Aircraft are de-iced by handling agents, which means that there is no exact information available on the volumes of glycol used

EN26

Initiatives to mitigate the environmental impact of products and services

Sustainable Performance

C

EN27

Packaging materials of products

+

C

0%

EN28

Fines and non-monetary sanctions for non-compliance with environmental laws and regulations

+

C

Following an incident in an airline hangar at the airport in July 2008 resulting in the dispersion of extinguishing foam containing perfluorooctanesulfonic acid, Schiphol has contributed to limiting damage to the environment. The Public Prosecution Service (PPS) launched an investigation into possible breach of environmental regulations. In 2013, the PPS and Schiphol agreed on an out-of-court settlement in view of the proportionality, time and money that would have been involved in potential criminal proceedings. Schiphol agreed to a transaction proposal to the amount of 30,000 euros

EN29

Significant environmental impact of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce

Climate and the environment

C

AO7

Number of people living in noise-affected areas

Noise and the local community

C

In 2013, 125,000 people experienced severe noise disturbance at levels of 48 dB(A) Lden or higher. More information is available from the 2014 Usage forecast and 2013 Usage Forecast Evaluation

5.3

WORKING CONDITIONS AND FULL-TIME WORK INDICATORS

Management approach of working conditions

Sustainable employment
Corporate Governance

C

LA1

Total workforce by employment type, employment contract, and region

Profile
Sustainable employment

P

LA2

Employee turnover

Operational and socio-economic statement

C

LA15

Returning after parental leave

-

NA

LA4

Percentage of employees covered by collective labour agreements

+

C

92,9%

LA5

Minimum notice period(s) regarding operational changes

+

C

No specific agreements were made on notice periods that would apply in the event of operational changes

LA7

Rates of injury, occupational disease, lost days, and absenteeism, and number of work-related fatalities by region

Sustainable employment
Operational and socio-economic statement

P

A tragic accident involving a baggage tractor and a pedestrian occurred on airside in 2013. The pedestrian, who worked for a ground handler, died as a result of the injuries sustained

LA8

Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members

Operational and socio-economic statement

NR

LA10

Average hours of training per year per employee, broken down by employee category

Operational and socio-economic statement

G

Only the training budget has been included

LA13

Composition of governing bodies

Sustainable employment
Supervisory Board, Management Board & Key Management

C

LA14

Ratio of basic salary of men to women

+

C

Basic salaries for men and women are the same. This has been set out in the CLA

5.4

HUMAN RIGHTS

Management approach of human rights

Sustainable employment
Chain responsibility
Corporate Governance

C

HR1

Investment agreements that include human rights clauses

-

NA

HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and action taken

Chain responsibility

P

Schiphol Group has a procurement policy that sets out frameworks and regulations for purchasing activities. Suppliers are not specifically screened for compliance with human rights
See also:
www.schiphol.nl/SchipholGroup/CorporateResponsibility1/SupplyChainManagement.htm

HR4

Number of incidents of discrimination

+

C

There was one reported case of discrimination in 2013

HR5

Significant suppliers or own activities identified which may violate or pose a significant risk to the right to exercise freedom of association and collective bargaining, and the measures taken to ensure support for these rights

NA

HR6

Significant suppliers identified as having significant risk for incidents of child labour

+

NM

The majority of our operations take place in the Netherlands. Our suppliers and we comply with Dutch laws and regulations

HR7

Significant suppliers identified as having significant risk for forced or compulsory labour

+

NM

The majority of our operations take place in the Netherlands. Our suppliers and we comply with Dutch laws and regulations

HR10

Percentage of operations screened in terms of their human rights impact

NM

HR11

Number of complaints regarding human rights received through official channels.

NM

5.5

SOCIAL PERFORMANCE INDICATORS

Management approach of social performance indicators

Noise and the local cummunity
Climate and the environment
Corporate Governance

C

SO1

% of activities that affect local community

+

C

100%

SO9

Operational activities with a significant (potentially) negative impact on the local environment

Sustainable Performance

C

The airport surrounds are especially likely to encounter noise disturbance.
See also:
www.bezoekbas.nl and GRI indicator PR1

SO10

Measures taken to minimise (potentially) negative effects on the local environment

Sustainable Performance

C

The airport surrounds are especially likely to encounter noise disturbance.
See also:
www.bezoekbas.nl and GRI indicator PR1

SO2

% of departments with known possibility of corruption-related risks

+

NA

One study has been carried out into the possibility of corruption-related risks

SO3

% of employees trained in anti-corruption policies and procedures

+

C

In 2013, the Schiphol Group Management Team completed a training course in ethics

SO4

Actions taken in response to incidents of corruption

+

NM

No known cases of corruption have been identified, not even after the above-mentioned investigation

SO5

Positions with regard to public policy, participation in public policy development, and lobbying activities

Consultation with stakeholders

C

Member of industry association Airports Council International

SO8

Fines and non-monetary sanctions for non-compliance with laws and regulations

+

C

In 2013, Luchthaven Schiphol N.V. received a number of small fines for not adjusting and paying payroll tax returns on time

AO8

(Estimated) number of people to be voluntarily or involuntarily relocated in connection with the development or expansion of an airport

+

NM

Expansion of the airport in 2013 did not require any relocations

5.6

PRODUCT RESPONSIBILITY

Management approach to consumer health and safety

Safety
Sustainable employment
Corporate Governance

C

PR1

Life cycle stages in which health and safety effects of products and services are assessed

+

C

Our products and services impact on the safety, security and health of Schiphol workers, passengers and local residents. Schiphol workers are provided with a safe and healthy workplace. We ensure safe and secure infrastructure, particularly at specific locations such as the baggage basement and on airside. There are regulations governing the use of ear protection and safety regulations pertaining to clothing. We ensure the safety and health of passengers by actively providing a secure airport location, through constant attention to runway safety and prevention of bird strikes, among other means. Hygiene is important in order to contribute to the health of passengers and Schiphol workers. Amongst other measures aimed at the environment, an up-to-date overview of noise impact levels has been made available via www.bezoekbas.nl

PR3

Type of information on products and services that are mandatory for procedures

PR6

Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship

+

NM

Our marketing communication policy adheres to generally accepted ethical and cultural values and advertising codes. This renders the deployment of special programmes for compliance with laws and regulations in this field unnecessary

PR9

Fines for non-compliance with laws and regulations concerning the provision and use of products and services

+

C

During the reporting year no fines were imposed on Schiphol Group for failure to provide services, or to provide them in ful

AO9

Number of animals involved in wildlife strikes per 10,000 air transport movements

Safety
Operational and socio-economic statement

C

Bird strikes are an issue of material significance to Amsterdam Airport Schiphol

C = Complete

P = Partial

NM = Not Material

NA = Not Applicable

NR = Not Reported