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Performance indicators
Overview of externally audited performance indicators

 

1. Number of enforcement point breaches
  • Internal reports: quarterly
  • Reporting period: operating year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2013: none (two violations in 2012)

Regional noise impact is measured on the basis of noise enforcement points. The operating year closed without any breaches of the noise limit values.

In October 2013 the Alders Platform reached agreement on a new system of environmental standards. The new environmental standards are based on rules for runway use and were tested over a two-year period. The use of runways is based on a jointly developed order of preference, whereby, depending on weather conditons, the runways that affect the smallest number of people will be used. Air Traffic Control the Netherlands (LVNL) will at the same time keep the simultaneous use of runways to a minimum. The noise enforcement points will be abolished when the new system of environmental standards is implemented; this is expected to be incorporated into law in 2015.

For more information on this issue, see noise and the local community.

2. CO2 emissions from own activities
  • Internal reports: once a year
  • Reporting period: operating year
  • Scope: Amsterdam Airport Schiphol activities at the Schiphol site
  • Registration: Amsterdam Airport Schiphol
  • 2013: scope 1: 19,309 tonnes (26,300 tonnes in 2012)
  • 2013: scope 2: 85,639 tonnes (83,284 tonnes in 2012)
  • 2013: scope 3: 2,746 tonnes (3,246 tonnes in 2012)

Amsterdam Airport Schiphol has been reporting in accordance with the Greenhouse Gas Protocol (GHG Protocol) since this reporting year. This means that we report on scope 1, 2 and 3 emissions instead of on control, guide and influence. The main difference is that in the latter classification, commuter traffic and business travel by air or by car come under the heading of 'control'. Under the new classification they have moved to scope 3.

The method used to calculate CO2 emissions for gas consumption also changed in 2013. The degree days method is used to standardise consumption. This enables us to establish more precisely whether a particular increase or decrease is attributable to an energy efficiency improvement. If CO2 emissions in 2012 had been calculated in accordance with this method, they would have been 1,511 tonnes lower.

We actively reduce scope 1 and 2 emissions in that we save on energy and fuel consumption, use energy and fuel more efficiently, generate sustainable energy and use biofuel. In addition, we promote the reduction of scope 3 emissions from business and commuter travel. In 2013 Schiphol achieved CO2 neutrality for its own operations caused by compensating for activities carried out in scope 1 and 2 and, in part, scope 3 through the purchase of green electricity certificates (Guarantees of Origin) and CO2 certificates for the remaining emissions.

Since 2012 we have been applying emission factors based on those of the Foundation for Climate-Friendly Procurement and Business (SKAO). We are striving to further reduce the percentage of emissions requiring compensation for CO2 neutral operations. Read more about our CO2 emissions in the section on climate and the environment.

3. EPBD labels of existing buildings
  • Internal reports: once a year
  • Reporting period: calendar year
  • Scope: existing buildings owned by Schiphol Real Estate B.V. (SRE) commercial real estate portfolio, exclusively at the Schiphol location
  • Registration: Amsterdam Airport Schiphol
  • 2013: 73.5% of the lettable floor area carried a C label or higher (73.4% in 2012)

By the end of 2013, 73.5% of Schiphol Real Estate´s lettable office space (not including operational real estate) at the airport was allocated an A, B or C energy label on the basis of the European EPBD-label for building energy performance.

The percentage is calculated on the basis of the lettable floor area (LFA). This performance indicator relates to commercial real estate at the Amsterdam Airport Schiphol location. It does not include operational real estate, commercial real estate at other locations or real estate owned by entities other than SRE. Investment property earmarked for demolition has similarly not been included. Industrial buildings have been excluded since no EPBD label is available for this category of investment property. We aim to achieve further improvements in this area. Read more about our environmental activities in the section on climate and the environment.

4. Number of aircraft stands connected to FGEP and PCA during the year
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2013: 16 aircraft stands (15 aircraft stands in 2012)

The Airport Traffic Ruling stipulates that fewer auxiliary power units and ground power units are to be used. Over the course of the 2010-2013 period, we equipped 61 aircraft stands with an electric-powered FEGP facility and an electrical connection for PreConditioned air (PCA).
A total of sixteen aircraft stands were converted in this manner over the course of 2013, in accordance with our legal obligations. Read more about our environmental activities in the section on climate and the environment.

5. Recycling of regular waste
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: own normal waste Amsterdam Airport Schiphol
  • Registration: Van Gansewinkel and several specialised companies
  • 2013: 36.0% (35.0% in 2012)

Van Gansewinkel collects waste at various locations on the Schiphol site, and several specialised companies collect mown grass. The airport is working to raise the recycling rate in respect of its own regular waste regular waste. The scope of this performance indicator does not correspond entirely to the site environmental permit. This is because as some tenants are free to enter into individual contracts with a waste collection company of their choice. As a result, Van Gansewinkel does not collect waste at all locations within the scope of the site environmental permit.

In 2013, 36.0% of the airport’s own regular waste was separated for processing. We aim to further increase the percentage of recycled regular waste in the future. For more information on waste and raw materials, see the section on climate and the environment.

6. Oxygen content of surface water
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: surface water on Amsterdam Airport Schiphol grounds
  • Registration: Amsterdam Airport Schiphol
  • 2013: 91.3% (98.2% in 2012)

Measures to keep aircraft free of ice - the process of de-icing – and to keep snow and ice off taxiways, take-off and landing runways and aprons have a major impact on the quality of the surface water on and around the airport grounds. The de-icing agents used are biodegradable, but they do extract oxygen from water. Water quality is determined on the basis of oxygen content.

The Rijnland Water Board conducts measurements of the oxygen content at three transfer points. The percentage of days on which average oxygen content exceeded 3 mg/l at the three enforcement points was 91.3% in 2013. This was caused by the fact that January, February and March each recorded more than ten days of snow, which exceeds the multi-year average. We aim to ensure that all three enforcement points meet the standards at all times by 2015. Read more about our environmental activities in the section on climate and the environment.

7. Drinking water consumption per passenger
  • Internal reports: twice a year
  • Reporting period: operating year
  • Scope: drinking water consumption at Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2013: 13.3 litres (13.6 litres in 2012)

Amsterdam Airport Schiphol supplies drinking water to buildings at Schiphol. This includes all drinking water used at catering outlets, toilets, drinking fountains and the offices above the lounges. The scope of this performance indicator does not correspond entirely with that indicated in the site environmental permit. This is due in part to the fact that part of drinking water consumption is invoiced to Schiphol Real Estate, which then passes on these charges in the rent.

We calculate this performance indicator on the basis of the amount of drinking water consumed in the Terminal divided by the total number of passengers. Drinking water consumption dropped slightly to 13.3 litres per passenger in 2013. We aim to achieve a further reduction in this area. Read more about our environmental activities in the section on climate and the environment.

8. Schiphol Aviation College
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol location
  • Registration: Schiphol Aviation College
  • 2013: apprenticeships - 80% of all examination candidates successfully completed their exams (compared to 87.5% of examination candidates in 2012)
  • 2013: 528 senior secondary vocational education (mbo) participants enrolled (compared to 795 participants in 2012)
  • 2013: 134 students assigned to trainee positions (compared to 75 in 2012)
  • 2013: 90 vocational training programmes completed by 192 groups (2012: 59 training programmes, 118 groups)

Schiphol Aviation College serves as an intermediary for apprenticeships, senior secondary vocational education programmes, internships and professional training programmes for logistical, security-related, facilities and retail positions at the airport.

Apprenticeships: these are intended for people who have not completed their education or are out of work. Working and learning programmes offer these people basic qualifications and better opportunities on the labour market. The relevant KPI is measured on the basis of the study success rate. In 2013, 80% of examination candidates pursuing a working and learning programme obtained their diploma.

Senior secondary vocational education (mbo) participants: Schiphol Aviation College provides senior secondary vocational (mbo) programmes designed specifically for airport-related jobs, with a focus on security and air cargo logistics. In 2013, 528 mbo participants commenced a study programme. This number is lower compared with 2012, when the enrolment figure was exceptionally high.

Student trainees: the number of student trainees who were granted internships rose to 134 in 2013. The rise is due to the greater emphasis placed internally on the importance of student trainees. A new feature is the possibility to gain (unpaid) work experience in the terminal. In all, 35 mbo students took up this opportunity.

Training programmes: the number of groups that pursued one of the 90 training programmes offered rose to 192 in 2013. The rise was due in part to a sustainable employment budget that was made available to Schiphol Nederland B.V. employees effective 2013. Employees can spend the budget on the training programmes offered.

With economic recovery yet certain, we will strive to maintain the current standard for all these aspects. Further information on Schiphol Aviation College is featured in the section on sustainable employment.

9. Diversity
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2013: 31.0% (27.0% in 2012)

Schiphol Nederland B.V.’s diversity policy is aimed at promoting talented women to positions in the top of the organisation. At the end of 2013, 31% of all key positions were filled by women. We have thus already achieved our ambition of increasing the percentage to 30% by the end of 2014. Further information on our employment policy is featured in the section on sustainable employment.

10. Absenteeism due to illness
  • Internal reports: monthly
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2013: 3.1% (3.7% in 2012)

In 2013, the absenteeism percentage for Schiphol Nederland B.V. dropped further to 3.1% and is now below the Verbaan standard. This decline is attributable to training programmes in 2012 designed to help management staff supervise sick colleagues more effectively, and to the new style of working. We will strive to continue this trend. Further information on our employment policy is featured in the section on sustainable employment.

11. Employee engagement
  • Internal reports: once every 18 months
  • Reporting period: 18 months
  • Scope: Schiphol Nederland B.V.
  • Registration: MeyerMonitor
  • 2013: 7.9 (7.9 in 2011)

Employee engagement is measured on the basis of the results of the Company Monitor carried out by MeyerMonitor, a research and dialogue consultancy company. The monitor determines the difference between the desired and actual situation for seven strategic issues. Based on the identified differences, management can then determine which themes require greater focus in order to achieve the strategic objectives.

The Schiphol Monitor included three new questions regarding satisfaction with current work, pride taken in work and intention to continue working at Amsterdam Airport Schiphol should other options arise. The average of these three scores results in a value representing employee engagement, in this case 7.9. We have successfully maintained a stable commitment level and aim to sustain this trend in future. Further information on our employment policy is featured in the section on sustainable employment.

12. Work-related accidents resulting in absence from work
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2013: SNBV excluding fire brigade: 0 (1.6 in 2012)
  • 2013: Fire Brigade: 14.2 (44.4 in 2012)

Schiphol registers work-related accidents in Lost Time Injury Frequency (LTIF). It enables us to see how we perform compared with other businesses within or outside the sector, and to monitor the situation relative to the preceding years.

Current calculations to determine the number of work-related accidents per million hours worked are based on a distinction between fire service employees and all other Schiphol Nederland B.V. employees. The LTIF for all other employees is 0, while the LTIF for Fire Brigade employees totals 14.2. This is attributable to three sports injuries suffered by fire service personnel while working. We will strive to maintain Schiphol Nederland B.V.´s current 0 LTIF rate and achieve a downward trend at the fire service. Further information on our employment policy is featured in the section on sustainable employment.

13. Runway incursions
  • Internal reports: monthly
  • Reporting period: calendar year
  • Scope: Amsterdam Airport Schiphol airside
  • Registration: Air Traffic Control the Netherlands (LVNL) and Amsterdam Airport Schiphol
  • 2013: 23 runway incursions (42 in 2012)

Air Traffic Control the Netherlands (LVNL) and Amsterdam Airport Schiphol both register the number of runway incursions. LVNL plays a leading role in this process. The airport reports on this performance indicator but relies on LVNL for compiling a complete notification and incident report. The two parties have formally harmonised the number of runway incursions since 2012. Twenty-three runway incursions involving no serious hazard were registered in 2013. This number is average. The high number recorded for 2012 was due to multiple use on the same day of a runway that had not been cleared for use. We aim to achieve a decrease for this performance indicator. For more information on airside safety, see the section on safety.

14. Bird-strike rate
  • Internal reports: monthly
  • Reporting period: calendar year
  • Scope: airport boundaries
  • Registration: KLM and Amsterdam Airport Schiphol
  • 2013: 6.1 bird strikes per 10,000 air transport movements (7.0 in 2012)

Home carrier KLM and Amsterdam Airport Schiphol have applied the same bird strike registration procedure since 2005. Amsterdam Airport Schiphol discusses bird strikes with KLM on a monthly basis. The incidents registered by the two parties are discussed every quarter in the Schiphol Bird Strike Committee, which also discusses policy and the various bird dispersal resources and their effectiveness.

In 2013 there were 6.1 bird strikes per 10,000 air transport movements. This figure is down by 0.9 from 2012. In the long term, we aim to achieve a downward trend in terms of the bird strike rate.

The average bird-strike figure was calculated by dividing the total number of bird strikes reported by KLM and the number of bird strikes reported by Amsterdam Airport Schiphol involving KLM aircraft and occurring within the relevant airspace zone by the number of KLM air transport movements. The resulting average figure is thus calculated on the basis of reports covering approximately 50% of the total number of air transport movements.

This approach was applied in view of the fact that the reports provided by home carrier KLM pilots are more reliable than those provided by other airlines. When it comes to the registration of bird strikes, Schiphol largely depends on KLM, which - in turn - depends on its own pilots. For more information on airside safety, see the section on safety.

15. Comprehensive fire safety tests carried out
  • Internal reports: monthly
  • Reporting period: calendar year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2013: 96.0% of integral tests were carried out in the year concerned (95.0% in 2012)

The airport is responsible for fire safety in the Terminal. In order to ensure fire safety and verify the current operational reliability of the fire safety system, we conduct comprehensive testing of all fire alarm systems, air treatment systems, baggage systems, elevator control systems, roll-down shutters and evacuation systems. A total of 96.0% of all scheduled tests were conducted in 2013 (46 of 48). We aim to maintain this performance level in 2014. For more information on safety, see the section on safety.

16. Purchasing from CR-conscious suppliers
  • Internal reports: once a year
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Amsterdam Airport Schiphol
  • 2013: 77.0% of total purchasing volume (70.7% of total purchasing volume in 2012)

We measure this performance indicator on the basis of data from the group of suppliers that provide 80% of all the products and services that we purchase. As a result, the performance indicator score cannot exceed 80%. In 2013, 77.0% of all purchase volumes were procured from CR-conscious suppliersCR-conscious suppliers. We aim to continue this upward trend. Our policy on suppliers is featured in the section on chain responsibility.