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Annual Statements

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Reporting guidelines

Integrated annual reporting is a growing area of focus around the world. Schiphol Group is one of over 100 international participants in a pilot programme for the integrated annual reporting framework developed by the International Integrated Reporting Committee. Integrated thinking continues to develop within our company, a fact that is clearly visible in the evolution of our annual reporting since 2009.

Annual reports are drawn up with due observation of the relevant international guidelines and best practices, the most important of these being the G3.1 guideline from the Global Reporting Initiative (GRI). The level at which we are currently apply the G3.1 guideline is B+ (on a scale from A to C). The ‘+’ is an indication that the information has been audited externally. The GRI reference table has been included, which shows where information concerning the indicators that are relevant to our business operations can be found in this report. The GRI sector supplement for airports has also been applied.

The Dutch ministry of Finance has determined that annual reports of state shareholdings must have at least GRI level C as of 2010. With a B+, Schiphol not only satisfies this requirement but also meets its own targets in this respect. Furthermore, annual reports of state shareholdings are required to be included in a survey of the Transparency Benchmark study group, a benchmark study that was conducted by PwC in 2013 and commissioned by the ministry of Economic Affairs. We have been participating in this study since 2006. A total of 460 organisations submitted their 2012 annual reports for the Transparency Benchmark, in which Schiphol Group's report ranked 30th (47th in 2012).

As a participant in Global Compact, we have compiled a progress report on the ten principles it prescribes. This report is featured in the Global Compact Communication on Progress.

Scope of the report

The results with regard to our financial, operational and social performance are presented in a single annual report. Over 90% of our activities take place at Amsterdam Airport Schiphol. As a result, a large proportion of our operational and social performance relates solely to this particular location. The national and international subsidiaries and participations (airports and other activities) carry out their own initiatives, geared towards their local environment and dovetailing with Schiphol Group’s vision. Given the interrelatedness of activities within the aviation sector, the annual report also includes performance details of sector partners, such as the numbers of transported passengers and spending at concessionaires.

Our socio-econoic role is to maintain a multi-modal hub that connects the Netherlands with the world's most important cities and centres of activity. Our strategy is based around four concepts: Top Connectivity, Excellent Visit Value, Competitive Marketplace and Sustainable Performance. During the year under review there were no changes in policy or objectives compared with the preceding reporting period, nor were there any acquisitions or divestments of business units. No economic conditions or developments occurred within the sector or within the value chain that affected the policy pursued.

In addition to this report, information is also available online at, and

PricewaterhouseCoopers Accountants N.V. (PwC) is Schiphol Group’s external auditor. The airport requested that PwC conduct an audit with the aim of providing a moderate degree of assurance concerning the reliability of the data on sixteen performance indicators, which are linked to six of the material themes from the section Consultation with stakeholders. This concerns performance that comes under the airport's direct control at the Schiphol location, unless stated otherwise. The selection of performance indicators to be assessed is expected to change in the future so as to be further aligned with the material themes.

  1. Number of enforcement point breaches
  2. CO2 emissions from own activities
  3. EPBD labels of existing buildings
  4. Number of aircraft stands connected to FEGP and PCA during the year
  5. Recycling of regular waste
  6. Oxygen content of surface water
  7. Drinking water consumption per passenger
  8. Schiphol Aviation College
  9. Diversity
  10. Absenteeism due to illnes
  11. Employee engagement
  12. Work-related accidents followed by absence
  13. Runway incursions
  14. Bird-strike rate per 10,000 air transport movements
  15. Integral fire safety tests carried out
  16. Purchasing from CR-conscious suppliers

The auditor performed the audit in compliance with the Netherlands Institute of Chartered Accountants (NBA) N.V. COS3410N guideline ‘Assurance engagements concerning Corporate Responsibility reports’. The assurance report is included in this annual report.

The sixteen performance indicators are reported on as components of existing periodic management information. Eleven of the performance indicators are reported on at least once per quarter, and are discussed by the Management Board with the relevant senior managers. Four of the performance indicators are measured and evaluated at least once a year: CO2 emissions from own activities, EPBD ratings of existing buildings, drinking water consumption per passenger, and purchasing from CR-conscious suppliers. Employee engagement is measured once every eighteen months.

The information presented here concerns the 2013 calendar year (1 January – 31 December 2013). However, performance on four of the indicators can only be reviewed within the framework of the operating year (1 November 2012 – 31 October 2013), i.e. CO2 emissions from own activities, enforcement point breaches, waste recycling and drinking water consumption per passenger. The time period applicable to the enforcement points is determined by law, whereas the operational year was chosen for the other three for convenience.