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Home Our results Top Connectivity Accessibility


In addition to optimal accessibility by air, Top Connectivity also comprises landside accessibility. Ranking just after the available network of destinations, flight frequencies and ticket prices in terms of importance, the issue of accessibility is key to passengers' decisions to opt for a specific airport. It is also a crucial factor for companies, suppliers and employees. The further improvement of an extensive, reliable and accessible landside network of multi-modal connections has been designated a strategic objective. This will help ensure that the airport remains an attractive work and business location. We have continued our efforts in this area over the course of 2013. In 2012, we ranked sixth in ACI Europe's leading Airport Service Quality benchmark. By mid-2013, we had risen to third place.

Road traffic

The road network around Schiphol has undergone several improvements. The renovated Fokkerweg (offering a direct connection to the A9 motorway) near Schiphol-East was completed. The accessibility of Schiphol-East, Schiphol-Southeast and Schiphol Rijk improved following the relocation of the N201 (offering connections to the A4 motorway) to the south of Schiphol.

Construction work on the A1 and A6 motorways has started to the east of Schiphol. The project should help improve the connection between Schiphol, Amsterdam and Almere. Work to divert the A9 at Badhoevedorp started in late November. As of 2018, the A9 section between the Raasdorp and Badhoevedorp junctions will be routed south of Badhoevedorp rather than through it. This will help improve liveability and spatial planning in Badhoevedorp, while ensuring a better flow of traffic on the A9. The new A9 motorway was funded by and developed in collaboration with the ministry of Infrastructure and the Environment, the Province of North Holland, the municipality of Haarlemmermeer, the municipality of Amsterdam, Amsterdam Metropolitan Region and Schiphol. Schiphol has contributed a total of 30 million euros to the project.

Schiphol is now more easily accessible from the north following completion, in 2013, of the new A5 connection located at the end of the Coentunnel. As a result, traffic to and from The Hague will no longer use the A4 motorway, easing the flow of traffic around Schiphol. However, there are still a number of bottlenecks on the A7 and A8 due to maintenance work in the Coentunnel. Once this maintenance work has been completed, accessibility from the north should be greatly improved.

Passengers' choice of transport (in %) 



Public transport



Dropped off by car



Parked car at airport






Group transport






Public transport

The number of direct international railway connections decreased in 2013. Following the decommissioning of the Fyra, the Thalys now offers the only remaining connection to Brussels and Paris. Our direct connection with Berlin was also abolished following NS' decision to use Amsterdam Central Station as the terminal station.

We have initiated a joint programme with the ministry of Infrastructure and the Environment, ProRail and NS in order to enhance Schiphol's public transportation accessibility. In 2013, train services at and around Schiphol were hampered by frequent disruptions. ProRail and NS have since taken joint measures in an effort to reduce the number of false fire alarms: for example, the Schiphol Tunnel will be cleaned more frequently and train drivers have been issued new driving instructions. Despite these measures, disruptions are still a common occurrence that inconveniences train passengers. Furthermore, the night-time network has suffered serious disruptions since December as a result of maintenance work. The service between Amsterdam and Schiphol is operated with buses instead of trains an average of three nights a week.

The introduction of the Public Transport Chip Card was completed in 2013. The railway station now has a considerably larger number of check-in/out terminals. Following the placement of additional train ticket vending machines in 2012, the relevant software was also upgraded in 2013. The number of successful transactions at ticket machines has increased, thus reducing the number of people using the NS ticket counters. Satisfaction among travellers about ticket purchasing has risen by 7%.

Construction work on the Schiphol-North public transport hub commenced over the course of 2013. This hub will consist of a bus station for normal and express buses and infrastructure for the accompanying road network, thus strengthening Schiphol's high-quality public transport network.

Satisfaction among travellers about the number of railway connections to Schiphol has remained virtually unchanged at 89% (2012: 88%). Train users also remain positive (88%) about arriving on time for their flight (2012: 87%). A growing number of passengers are opting to travel by bus. This growing trend has been observed for several years and can be attributed to the successful introduction of more R-net express buses and more intensive use of a direct bus service to the centre of Amsterdam.

Transportation options

We encourage the use of public and private means of transport, and discourage passengers from being dropped off and picked up by car. We also encourage Schiphol workers to use public transport. The new style of working has also caused a reduction in travel kilometres, since more and more staff can work from home one or more days a week.

The number of passengers travelling to Schiphol by public transport increased slightly in 2013: over 39% of all passengers travelled to Schiphol by train or bus.